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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA Report of Findings #2011-011

Public opinion research firm must better inform survey respondents about their personal information use; refrain from collecting full birth dates

PIPEDA Report of Findings: Public opinion research firm must better inform survey respondents about their personal information use; refrain from collecting full birth dates

Date of findings:
PIPEDA Report of Findings # 2012-004

Weak authentication allowed imposter to hijack customer’s cell phone account

PIPEDA Report of Findings: Weak authentication allowed imposter to hijack customer’s cell phone account

Date of findings:
Settled case summary #2010-001

Dental benefit information available to parents with daughter’s consent (January 6, 2010)

PIPEDA Case Summary: Dental benefit information available to parents with daughter’s consent

Date of findings:
PIPEDA Report of Findings #2009-009

Complaint under PIPEDA against Accusearch Inc., doing business as Abika.com

Date of findings:
PIPEDA Report of Findings #2009-008

Report of Findings: CIPPIC v. Facebook Inc.

PIPEDA Report of Findings: Complaint Filed by the Canadian Internet Policy and Public Interest Clinic (CIPPIC) against Facebook Inc. under PIPEDA.

Date of findings:
Settled case summary #29

Department store revises process for collecting personal tax exemption information (February 5, 2007)

Date of findings:
PIPEDA Executive Summary #2008-389

Law School Admission Council Investigation

Executive Summary - Law School Admission Council Investigation

Date of findings:
PIPEDA Backgrounder #2008-388

Backgrounder: Ticketmaster Investigation

Backgrounder: Ticketmaster Investigation - February 12, 2008

Date of findings:
Settled case summary #28

DVD-rental store revises membership application process (December 14, 2006)

Date of findings:
Settled case summary #30

Solicitor’s lien insufficient grounds to deny access to personal information (November 15, 2007)

Date of findings:

Showing items 111 through 120 of 158.

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