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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

Incident Summary #1

Misdirected faxes containing health information end up in apartment managers' hands

Date of findings:
Early resolved case summary #1

Access request ignored, but no personal information existed

Date of findings:
Settled case summary #7

Company eliminates excessive information from database

Date of findings:
Settled case summary #8

Company takes steps to become compliant with the Act

Date of findings:
Settled case summary #6

Trucking company prepares privacy policies and procedures and designates a privacy officer subsequent to settling complaint from former employee

Date of findings:
Settled case summary #1

Store implements changes following laptop lapse

Date of findings:
Settled case summary #11

Trucking Business Formulates and Implements Privacy Policy

Date of findings:
Settled case summary #3

Concerns result in improved language of consent

Date of findings:
Settled case summary #9

Windows reveal too much information

Date of findings:
Settled case summary #2

Pharmacy simplifies its consent policy and procedures

Date of findings:

Showing items 141 through 150 of 158.

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