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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

Early resolved case summary #2015-02

Retailer takes remedial actions after employee inappropriately texted customer

Early resolved case summary #2015-02: Retailer takes remedial actions after employee inappropriately texted customer

Date of findings:
Early resolved case summary #2013-01:

Property management company alters its rental application form to make clear that Social Insurance Number is optional

Date of findings:
Incident Summary #10

Cable provider removes personal information posted online of customers with overdue accounts

Date of findings:
PIPEDA Report of Findings #2016-003

Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)

PIPEDA Report of Findings: Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)

Date of findings:
PIPEDA Case Summary #2015-010

Customer’s emails sent to her acquaintance following a telecom employee’s attempt to fix a problem with the customer’s email service

PIPEDA Case Summary #2015-010: Customer’s emails sent to her acquaintance following a telecom employee’s attempt to fix a problem with the customer’s email service

Date of findings:
Early resolved case summary #10

Bank improves its credit card account verification practices after challenge from customer

Early resolved case summary #10: Bank improves its credit card account verification practices after challenge from customer - February 20, 2014

Date of findings:
Early resolved case summary #2015-01

Store stops practice of posting pictures of suspected shoplifters

Early resolved case summary #2015-01: Store stops practice of posting pictures of suspected shoplifters

Date of findings:
PIPEDA Report of Findings #2015-007

Financial institution takes strong remedial measures after insufficient safeguards and unnecessary storage leaves sensitive data vulnerable to breach

PIPEDA Report of Findings: Financial institution takes strong remedial measures after insufficient safeguards and unnecessary storage leaves sensitive data vulnerable to breach

Date of findings:
PIPEDA Report of Findings #2015-006

Investment brokerage not over collecting personal information to open self-directed investment account

PIPEDA Report of Findings: Investment brokerage not over collecting personal information to open self-directed investment account

Date of findings:
Early resolved case summary #9

Equipment store ends practice of photocopying driver’s licences as a condition of renting equipment

Early resolved case summary: Equipment store ends practice of photocopying driver’s licences as a condition of renting equipment

Date of findings:

Showing items 81 through 90 of 155.

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