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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

Early resolved case summary #5

Web posting that was removed by individual retained by Internet search engine

PIPEDA Case Summary: Web posting that was removed by individual retained by Internet search engine

Date of findings:
PIPEDA Report of Findings # 2013-017

Apple called upon to provide greater clarity on its use and disclosure of unique device identifiers for targeted advertising

Date of findings:
PIPEDA Case Summary #2013-014

Online dating service used former customer’s personal information without consent and failed to provide him access to his personal information

Date of findings:
PIPEDA Report of Findings #2014-001

Use of sensitive health information for targeting of Google ads raises privacy concerns

Date of findings:
PIPEDA Report of Findings #2013-005

Beneficiary’s access to estate information is limited to his own personal information under PIPEDA

Date of findings:
Early resolved case summary #2

Telecommunications firm discloses individual’s personal information without consent when it merged two household accounts that shared an address

Date of findings:
PIPEDA Report of Findings #2013-002

Bank misinformed client of purpose of requesting personal information for picking up credit card

Date of findings:
PIPEDA Report of Findings #2013-003

Profiles on PositiveSingles.com dating website turn up on other affiliated dating websites

Date of findings:
PIPEDA Report of Findings # 2012-010

Telecommunications firm adopts additional accountability measures to ensure a consistent approach in handling access requests

Date of findings:
PIPEDA Case Summary #2009-024:

Bank Disclosed Personal Information without Consent

PIPEDA Case Summary: Bank Disclosed Personal Information without Consent

Date of findings:

Showing items 101 through 110 of 158.

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