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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA Case Summary #2015-015

Roofing company takes measures to ensure sub-contractors follow its privacy policy

PIPEDA Case Summary: Roofing company takes measures to ensure sub-contractors follow its privacy policy

Date of findings:
PIPEDA Case Summary #2016-004

Retailer shares customer’s in-store behaviour with the customer’s employer

PIPEDA Case Summary: Retailer shares customer’s in-store behaviour with the customer’s employer

Date of findings:
Discontinued Case Summary #2015-001

Real estate management company responds fairly and reasonably to surveillance camera concerns

PIPEDA Discontinued Case Summary: Real estate management company responds fairly and reasonably to surveillance camera concerns

Date of findings:
Incident Summary #11
Date of findings:
Early resolved case summary #2015-02

Retailer takes remedial actions after employee inappropriately texted customer

Early resolved case summary #2015-02: Retailer takes remedial actions after employee inappropriately texted customer

Date of findings:
Early resolved case summary #2013-01:
Date of findings:
PIPEDA Report of Findings #2015-013

Online legal database doesn't need consent to use publicly available court decisions, in support of the open court principle

PIPEDA Report of Findings #2015-013: Online legal database doesn't need consent to use publicly available court decisions, in support of the open court principle

Date of findings:
Incident Summary #10
Date of findings:
PIPEDA Report of Findings #2016-003

Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)

PIPEDA Report of Findings: Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)

Date of findings:
PIPEDA Report of Findings #2010-008

When using video surveillance, security needs must respect privacy requirements

PIPEDA Report of Findings: When using video surveillance, security needs must respect privacy requirements

Date of findings:

Showing items 61 through 70 of 642.

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