Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
PIPEDA Report of Findings: Drug activity history in property reports deemed not publicly available
PIPEDA Report of Findings: Canadian adware developer Wajam Internet Technologies Inc. breaches multiple provisions of PIPEDA
PIPEDA Case Summary: Customer gets signed up for retailer credit card without his consent
PIPEDA Case Summary: Defending against a civil lawsuit not considered a commercial activity
Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as an employee
Early resolved case summary #2015-05: Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as employee
Early resolved case summary #2016-01: Access to personal information request revised to accommodate both requestor and organization
PIPEDA Case Summary: Credit reporting agency takes remedial action after failing to maintain accurate records
Early resolved case summary #2015-03: Office building tenant reconsiders placement of video surveillance cameras
Misidentification and lack of access to personal information leads to mistaken four-year debt pursuit
Early resolved case summary #2015-04: Misidentification and lack of access to personal information leads to mistaken four-year debt pursuit
Showing items 61 through 70 of 154.
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