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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

Early resolved case summary #2017-003

Bank agrees to cease performing credit checks on individuals who are no longer clients

Early resolved case summary: Bank agrees to cease performing credit checks on individuals who are no longer clients

Date of findings:
PIPEDA Case Summary #2017-005

Insurance company required to delete individual’s personal information after individual withdraws consent

PIPEDA Case Summary: Insurance company required to delete individual’s personal information after individual withdraws consent

Date of findings:
PIPEDA Case Summary #2017-006

Using SIN for identity verification cannot be a condition of service

PIPEDA Case Summary: Using SIN for identity verification cannot be a condition of service

Date of findings:
Early resolved case summary #2015-07

Employee training a key factor in effectively satisfying customers’ requests about an organization’s personal information handling practices

Early resolved case summary: Employee training a key factor in effectively satisfying customers’ requests about an organization’s personal information handling practices

Date of findings:
Early resolution case summary #2016-03

First Nation develops a privacy policy following allegations of lost doctor’s notes

Early resolved case summary: Organization’s technical glitch results in the disclosure of a client’s personal information to another client

Date of findings:
Incident case summary #2017-001

Multiple breach incidents as a result of password reuse

Date of findings:
Early resolved case summary #2015-06

Manager snoops on employee’s personal bank account after employee calls in sick

Early resolved case summary #2015-06: Manager snoops on employee’s personal bank account after employee calls in sick

Date of findings:
Discontinued Case Summary #2015-002

OPC discontinues additional complaints against Globe24h.com following investigation into same privacy issues

PIPEDA Discontinued Case Summary: OPC discontinues additional complaints against Globe24h.com following investigation into same privacy issues

Date of findings:
Settled case summary #2016-001

Complaint about access request settled as audio recordings were deleted in accordance with retention policy

Settled case summary: Complaint about access request settled as audio recordings were deleted in accordance with retention policy

Date of findings:
Early resolved case summary #2017-002

Access to personal information held by insurance company facilitated through the early resolution process

Early resolved case summary: Access to personal information held by insurance company facilitated through the early resolution process

Date of findings:

Showing items 31 through 40 of 647.

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