Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
Early resolved case summary #2015-03: Office building tenant reconsiders placement of video surveillance cameras
Investigation into a telecommunications company’s response to an individual’s request for access to information about disclosures of her personal information to other parties
PIPEDA Case Summary: Investigation into a telecommunications company’s response to an individual’s request for access to information about disclosures of her personal information to other parties
PIPEDA Discontinued Case Summary: Real estate management company responds fairly and reasonably to surveillance camera concerns
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