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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA Report of Findings #2020-003

Dell improves security and complaint handling practices following breaches and OPC Investigation

PIPEDA Report of Findings: Dell improves security and complaint handling practices following breaches and OPC Investigation

Date of findings:
PIPEDA Report of Findings #2020-002

Health practitioner ratings site ceases charging for rating takedowns, a PIPEDA “no-go-zone”

PIPEDA Report of Findings: Health practitioner ratings site ceases charging for rating takedowns, a PIPEDA “no-go-zone”

Date of findings:
PIPEDA Report of Findings #2020-001

Bank ensures openness and comparable protection for personal information transferred to third party

PIPEDA Report of Findings: Bank ensures openness and comparable protection for personal information transferred to third party

Date of findings:
PIPEDA findings #2017-012

Financial institution discloses too much information in response to production order

PIPEDA findings: Financial institution discloses too much information in response to production order

Date of findings:
PIPEDA findings #2016-013

Company’s disclosure of information about a debt owed is not covered under exemption to consent

PIPEDA findings: Company’s disclosure of information about a debt owed is not covered under exemption to consent

Date of findings:
PIPEDA findings #2018-007

Online marketplace needs consent from members before contacting them to join advocacy network

PIPEDA findings: Online marketplace needs consent from members before contacting them to join advocacy network

Date of findings:
PIPEDA findings #2015-021

Telecom company responsible for erroneous debt collection calls

PIPEDA findings: Telecom company responsible for erroneous debt collection calls

Date of findings:
PIPEDA findings #2015-020

Hotel chain alerts its clients about “special offer” telephone scam

PIPEDA findings: Hotel chain alerts its clients about “special offer” telephone scam

Date of findings:
PIPEDA findings #2015-019

OPC complaint prompts telecom’s fraud investigation

PIPEDA findings: OPC complaint prompts telecom’s fraud investigation

Date of findings:
PIPEDA findings #2017-011

Financial institution originally misuses confidential commercial information exemption to withhold personal information

PIPEDA findings: Financial institution originally misuses confidential commercial information exemption to withhold personal information

Date of findings:

Showing items 1 through 10 of 644.

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