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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA findings #2022-006

Investigation into Trimac’s use of an audio and video surveillance device in its truck cabins

Date of findings:
PIPEDA findings #2021-008

Transportation company's constant surveillance of drivers is more intrusive than necessary

Date of findings:
PIPEDA findings #2022-001

Joint investigation into location tracking by the Tim Hortons App

Date of findings:
PIPEDA findings #2022-002

Biron Health Group has ceased sending promotional emails to travellers arriving in Canada who undergo COVID-19 testing

Date of findings:
PIPEDA findings #2021-001

Joint investigation of Clearview AI, Inc. by the Office of the Privacy Commissioner of Canada, the Commission d’accès à l’information du Québec, the Information and Privacy Commissioner for British Columbia, and the Information Privacy Commissioner of Alberta

Date of findings:
Early resolved case summary #2015-03

Office building tenant reconsiders placement of video surveillance cameras

Early resolved case summary #2015-03: Office building tenant reconsiders placement of video surveillance cameras

Date of findings:
PIPEDA Case Summary #2016-008

Investigation into a telecommunications company’s response to an individual’s request for access to information about disclosures of her personal information to other parties

PIPEDA Case Summary: Investigation into a telecommunications company’s response to an individual’s request for access to information about disclosures of her personal information to other parties

Date of findings:
Discontinued Case Summary #2015-001

Real estate management company responds fairly and reasonably to surveillance camera concerns

PIPEDA Discontinued Case Summary: Real estate management company responds fairly and reasonably to surveillance camera concerns

Date of findings:

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