2021-22 Annual Report to Parliament on the Access to Information Act

September 2022

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Office of the Privacy Commissioner of Canada
30 Victoria Street, 1st Floor
Gatineau, Quebec
K1A 1H3

Telephone: 819-994-5444, 1-800-282-1376
Fax: 819-994-5424

Follow us on Twitter: @privacyprivee

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Introduction

The Access to Information Act (ATIA) came into effect on July 1, 1983. It provides Canadian citizens, permanent residents and any person and corporation present in Canada a right of access to information contained in government records, subject to certain specific and limited exceptions.

When the Federal Accountability Act received Royal Assent on December 12, 2006, the Office of the Privacy Commissioner (OPC) was added to Schedule I of the ATIA along with other Agents of Parliament. Therefore, while not initially subject to the ATIA, the OPC became so on April 1, 2007.

Section 94 of the ATIA requires that the head of every federal government institution submit an annual report to Parliament on the administration of the Act within their institutions during the fiscal year.

The OPC is pleased to submit its fifteenth Annual Report which describes how we fulfilled our responsibilities under the ATIA in 2021-22.

Mandate and Mission of the OPC

The mandate of the OPC is to oversee compliance with both the Privacy Act (PA), which covers the personal information handling practices of federal government departments and agencies, and the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s private sector privacy law.

The OPC’s mission is to protect and promote the fundamental privacy rights of individuals.

The Commissioner works independently from any other part of the government to investigate privacy complaints from individuals with respect to the federal public sector and certain aspects of the private sector. In public sector matters, individuals may complain to the Commissioner about any matter specified in section 29 of the PA.

For matters relating to personal information in the private sector, the Commissioner may investigate complaints under section 11 of PIPEDA except in the provinces that have adopted substantially similar privacy legislation, namely Quebec, British Columbia, and Alberta. Ontario, New Brunswick, Nova Scotia and Newfoundland and Labrador now fall into this category with respect to personal health information held by health information custodians under their health sector privacy laws. However, even in those provinces with substantially similar legislation, and elsewhere in Canada, PIPEDA continues to apply to personal information collected, used or disclosed by all federal works, undertakings and businesses, including personal information about their employees. PIPEDA also applies to all personal data that flows across provincial or national borders, in the course of commercial activities.

The Commissioner focuses on resolving complaints through negotiation and persuasion, using mediation and conciliation if appropriate. However, if voluntary cooperation is not forthcoming, the Commissioner has the power to summon witnesses, administer oaths and compel the production of evidence. In cases that remain unresolved, particularly under PIPEDA, the complainant or the Commissioner may take the matter to Federal Court and seek a court order to rectify the situation.

As a public advocate for the privacy rights of Canadians, the Commissioner carries out the following activities:

• Investigating complaints and issuing reports with recommendations to federal government institutions and private sector organizations to remedy situations, as appropriate;
• Pursuing legal action before federal courts where appropriate to resolve outstanding matters;
• Assessing compliance with obligations contained in the PA and PIPEDA through the conduct of independent audit and review activities;
• Advising on, and reviewing, Privacy Impact Assessments (PIAs) of new and existing government initiatives;
• Providing legal and policy analyses and expertise to help guide Parliament’s review of evolving legislation to ensure respect for individuals’ right to privacy;
• Responding to inquiries from parliamentarians, individual Canadians and organizations seeking information and guidance, and taking proactive steps to inform them of emerging privacy issues;
• Promoting privacy awareness and compliance, and fostering understanding of privacy rights and obligations through proactive engagement with federal government institutions, private-sector organizations, industry associations, legal community, academia, professional associations, and other stakeholders;
• Preparing and disseminating public education materials, positions on evolving legislation, regulations and policies, guidance documents and fact sheets for use by the general public, federal government institutions and private sector organizations;
• Conducting research and monitoring trends in technological advances and privacy practices, identify systemic privacy issues that need to be addressed by federal government institutions and private sector organizations and promoting integration of best practices; and
• Working with privacy stakeholders from other jurisdictions in Canada and on the international scene to address global privacy issues that result from ever increasing transborder data flows.

Organizational Structure

The Privacy Commissioner is an Officer of Parliament who reports directly to the House of Commons and the Senate. The Commissioner may be assisted by Assistant Commissioners, who have delegated responsibilities under both the PA and PIPEDA.

In 2018, the OPC, following an organizational review, adopted a new structure to support the Privacy Commissioner’s vision to be more proactive, and to focus efforts where there can be an impact for the greatest number of Canadians.

The core responsibility of the OPC is the protection of privacy rights of Canadians. To do this, the OPC’s work falls into two program areas — Compliance and Promotion. Both areas are part of the OPC’s mandate and are important in protecting privacy.

The OPC’s organizational structure is now comprised of three sectors: the Compliance Sector, the Policy and Promotion Sector, and the Corporate Management Sector. The work of each sector is overseen by a Deputy Commissioner. The three Deputy Commissioners, as well as the Legal Services Directorate, report directly to the Privacy Commissioner. The Commissioner is also supported by the OPC’s Executive Secretariat.

The OPC is structured in the following way:

Compliance Sector

The Compliance Program, headed by the Deputy Commissioner, Compliance, focuses on addressing existing privacy compliance problems through a variety of enforcement activities to ensure violations of the law are identified and that remedies are recommended. This includes investigations into complaints filed by Canadians, but also a shift towards more proactive enforcement, such as, proactive Commissioner-initiated investigations or, in certain cases, audits, to review issues that are not being addressed through the complaint system.

The Compliance Sector includes three directorates: the Privacy Act Compliance Directorate (public sector), the PIPEDA Compliance Directorate (private sector) and the Compliance, Intake and Resolution Directorate (public and private sectors).

Privacy Act Compliance Directorate

The PA Compliance Directorate investigates complaints under the Privacy Act from individuals who believe they have not been given access to their personal information held by government institutions, or feel that their information has been inappropriately, collected, used, disclosed or managed. The Directorate also investigates complaints and conducts audits that are initiated by the Commissioner.

PIPEDA Compliance Directorate

The PIPEDA Compliance Directorate investigates complaints under the PIPEDA from individuals about the collection, use and disclosure of their personal information in the course of commercial activities. The Directorate also investigates complaints and conducts audits that are initiated by the Commissioner, including sector-wide investigations.

Compliance, Intake and Resolution Directorate

The Compliance, Intake and Resolution Directorate is a new directorate within the Compliance Sector. It is responsible for receiving and quickly resolving complaints received under the PIPEDA and the Privacy Act. The Directorate also:

• reviews mandatory reporting of data breaches submitted by private-sector organization and federal institutions, and tracks them;
• investigates privacy breaches;
• ensures compliance monitoring.

On January 1, 2020, the Compliance, Intake and Resolution Directorate’s Executive Director took on the role of Chief Privacy Officer for the OPC.

Policy and Promotion Sector

The Promotion Program, headed by the Deputy Commissioner, Policy and Promotion, is forward-looking and aims to inform Canadians of their rights and how to exercise them, and to bring organizations into compliance with the law. This involves, for example, the development and promotion of general—yet practical—information and guidance, reviewing and commenting on Privacy Impact Assessments (PIAs), and offering industry advice on specific initiatives. The goal is to share information and advice with businesses and departments when they are designing their services so that Canadians may enjoy the benefits of innovation without undue risk to their privacy.

The Policy and Promotion Sector includes five directorates: the Government Advisory Directorate, the Business Advisory Directorate, the Policy, Research and Parliamentary Affairs Directorate, the Technology Analysis Directorate and the Communications Directorate.

Government Advisory Directorate

The Government Advisory Directorate provides advice and recommendations to federal public sector institutions in relation to specific programs and initiatives, as well as in the review of PIAs and information sharing agreements submitted by departments and agencies. This group also undertakes various outreach initiatives with the federal public sector in order to encourage compliance with the Privacy Act.

Business Advisory Directorate

The Business Advisory Directorate provides advice to businesses subject to PIPEDA in the context of advisory services for new programs and initiatives, reviews for existing privacy practices and proactive engagements with the business community. This group also undertakes various outreach initiatives with the private sector in order to encourage compliance with PIPEDA.

Policy, Research and Parliamentary Affairs Directorate

The Policy, Research and Parliamentary Affairs Directorate develops strategic policy positions on legislative bills, government policies and private sector initiatives; supports the Commissioner’s appearances before Parliament; develops guidance for public and private sector; and conducts applied research on emerging privacy issues in support of this work. This Directorate also manages the OPC Contributions Program which funds external researchers and non-profit organizations to advance and apply new knowledge about data protection in the private sector.

Technology Analysis Directorate

The Technology Analysis Directorate identifies and analyzes technological trends and developments in electronic platforms and digital media; conducts research to assess the impact of technology on the protection of personal information in the digital world and provides strategic analysis and guidance on complex, varied and sensitive technological issues involving government and commercial systems that store personal information.

Communications Directorate

The Communications Directorate focuses on providing strategic advice and support for the planning and execution of public education and communications activities. Activities relate to the production and dissemination of information for Canadians and organizations aimed at increasing awareness of privacy rights and obligations through, for example, media monitoring and analysis, public opinion polling, media relations, publications, special events, various outreach campaigns and the OPC web site. The Directorate is also responsible for responding to requests for information from the public and organizations regarding privacy rights and responsibilities through the OPC’s Information Centre.

Corporate Management Sector

The Corporate Management Sector is led by the Deputy Commissioner, Corporate Management. The Corporate Management Sector includes four directorates: the Human Resources Directorate, the Finance and Administration Directorate, the Information Management/Information Technology Directorate, and the Business Planning, Performance, Audit and Evaluation Directorate.

The Corporate Management Sector provides advice and integrated administrative services such as corporate planning, resource management, financial management, information management/technology, human resources and people management and general administration to managers and staff.

Legal Services Directorate

The Legal Services Directorate reports directly to the Privacy Commissioner. The Directorate provides legal advice in relation to PIPEDA and PA investigations and audits, and in support of other operational activities across the OPC. It represents the OPC in litigation matters before the courts and in negotiations with other parties. The Directorate also includes OPC’s Access to Information and Privacy Program.

Office of the Privacy Commissioner of Canada

Text version

Organizational Chart
Office of the Privacy Commissioner of Canada

• Privacy Commissioner
  • Executive Secretariat
  • Legal Services Directorate
    • ATIP Directorate
  • Deputy Commissioner – Compliance Sector
    • PIPEDA Compliance Directorate
    • Privacy Act Compliance Directorate
    • Compliance, Intake and Resolution Directorate
  • Deputy Commissioner – Corporate Management Sector
    • Human Resources Directorate
    • Finance and Administration Directorate
    • IM/IT Directorate
    • Business Planning, Performance, Audit and Evaluation Directorate
  • Deputy Commissioner – Policy and Promotion Sector
    • Policy, Research and Parliamentary Affairs Directorate
    • Technology Analysis Directorate
    • Government Advisory Directorate
    • Business Advisory Directorate
    • Communications Directorate

In 2021-22, the ATIP Directorate was headed by a Director supported by two analysts.

Under section 95(1) of the ATIA, as the head of the OPC, the Privacy Commissioner’s authority has been delegated to the ATIP Director with respect to the application of the ATIA and its Regulations. A copy of that Delegation Order is attached as Appendix A.

ATIP Directorate Activities

Training employees

In the reporting fiscal year, four ATIP training sessions were offered to 48 OPC employees, including new employees and those returning from extended leave or temporary assignments elsewhere.

Access to Information Act Statistical Interpretation

The OPC’s Statistical Report on the ATIA is attached in Appendix B.

The OPC received 115 formal requests under ATIA in 2021-22. This was in addition to the 29 requests carried forward from the previous year, for a total of 144 requests.

Fifteen of the requests received during the reporting period were carried forward to the 2022-23 reporting year. Responses were therefore provided to 90% of all requests handled in 2021-22 during the fiscal year. Of the 15 requests carried over to the next reporting period, 10 were received in 2021-22 and were within legislated timeframe, 1 was received in 2020-21 which was outside legislated timeframe, 2 were received in 2019-20 which were both outside legislated timeframe and 2 were received in 2018-19 which were also outside legislated timeframe.

The OPC processed 38 of 39 requests for consultations received from other institutions during the fiscal year within the reporting period on a total of 1078 pages. One request was carried over to the next reporting period. Of the 38 requests, 32 were answered within 15 days, 4 were answered within 16 to 30 days, 1 was answered within 31 to 60 days and 1 was answered within 61 to 120 days.

The OPC also received 75 informal requests for access to information during this period.

Requests under the ATIA

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Requests under the ATIA

Year	2019/2020	2020/2021	2021/2022
Received	94	105	115
Transferred	0	3	0
Processed	89	91	129

 

In 2021-22 the ATIP Directorate closed 129 requests for information received by the OPC (94% were closed within legislated timelines), which represented 16,156 pages of information processed. While the overall number of requests processed in 2021-22 (129) increased by 41.7% from the number processed in 2020-21 (91), there was a substantial increase of 210.7% in relation to the number of pages processed when compared to the 5200 processed the previous year. Of these 129 responses, 22 were for requests that had been received in 2020-21 and 2 were for requests which had been received in 2019-20.

Extensions were claimed with respect to 38 requests. In all, the OPC responded to 96 requests within the first 30 days. Given the complexities of the information and the requirement to consult with other entities, the extensions claimed for 32 requests were for more than 30 days.

Of the 129 requests completed during the fiscal year, 58 were for Briefing Notes prepared by the OPC on various topics, including: vaccine passports, facial recognition and artificial intelligence.

In addition to the requests for briefing notes, 15 requests sought access to information regarding investigations or complaints, 11 concerned privacy breaches that were reported to the OPC, 4 requests were for contracts (or contract-related information) entered into by the OPC for goods and services, and the remainder were for miscellaneous information or information that was not under the control of the OPC.

The OPC endeavours to release as much information as possible. Of the 129 requests processed, the documents were released in their entirety in 32 cases (24.8%), and in 62 cases (48.1%), the OPC made partial releases. Of the remaining requests, 25 were abandoned by the applicants (19.4%), 1 (0.8%) had all material exempted and 8 requests (6.2%) had no relevant records.

Section 16.1(1)(d) of the ATIA prohibits the OPC from releasing information it obtained during the course of its investigations or audits, even after the matter and all related proceedings have been concluded. The OPC, however, cannot refuse to disclose information it created during the course of an investigation or audit, once they and any related proceedings are completed – and subject to any applicable exemptions. With respect to requests for access to PA and PIPEDA investigation files, none were disclosed in their entirety–all had some information withheld under paragraph 16.1(1)(d) and in most cases under subsection 19(1). Additional information was withheld under sections 20, 21, 23 and 24 of the ATIA.

The exemption provision invoked most often was section 21(1)(a)(b) and (c) (Operations of Government) followed by subsection 19(1) (Personal information of others), subsection 16.1(1)(d) (Investigations conducted by the Privacy Commssioner), section 23 (Solicitor-client privilege) and sections 20(1)(b) and (c) (Third party information). In other cases, this year, the OPC also withheld information under one or more of the following sections of the ATIA: 13(1), 14, 15(1), 16(1), 16(2), 17 and 18.

Requests under ATIA by source

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Requests under the ATIA by source

Year	Media	Business	Public	University	Organization
2019/2020	55	6	14	2	9
2020/2021	43	14	14	10	0
2021/2022	65	12	27	3	0

Of the 115 requests received this reporting year, the media and businesses submitted 65 and 12 respectively, for a total of 77 requests (66.95%), while the public submitted 27 requests (23.5%). Academia submitted 3 which accounts for 2.6%. Eight applicants declined to be identified.

Application fees amounted to $370.00 during the reporting period.

In the cases where records were provided, electronic copies were given out on 94 occasions.

Processing times for access to information requests are tracked on a weekly basis by the ATIP team using the access to information management system.

COVID-19 Operational impact

The COVID-19 pandemic created challenges for individuals throughout the OPC.

Most OPC staff have been teleworking since mid-March 2020. The OPC ATIP office was able to work at its usual capacity throughout the pandemic period. Other Directorates of the OPC, however, were more impacted by the situation, which may have caused delays in responding to certain requests.

Proactive Publication

Since Bill C-58 came into force in June 2019, the OPC has been publishing lists of briefing note titles on a monthly basis as required pursuant to section 88(b) of the ATIA. In 2021-22 we saw an increase in requests for briefing notes or memorandums prepared for the Commissioner. While we had 43 requests for briefing notes in 2020-21, 58 were received for 2021-22.

Reporting on access to information fees for the purposes of the Service Fees Act

The Service Fees Act requires a responsible authority to report to Parliament annually on the fees the institution has collected.

For fees collected under the Access to Information Act, the following information is reported in accordance with section 20 of the Service Fees Act.

• Enabling authority: Access to Information Act
• Fee payable: $5.00 application fee is the only fee charged for an access to information request
• Total revenues: $370
• Fees waived: $200
  In accordance with the Interim Directive on the Administration of the Access to Information Act published on May 5, 2016, the Office of the Privacy Commissioner of Canada waives all fees under the Act and Regulations, with the exception of the $5 filing fee set out in paragraph 7(1)(a) of the Regulations.
• Cost of operating the program: $178,372

Access to Information Act complaints against the OPC

This reporting year, the OPC did not receive any notifications of complaints from the Office of the Information Commissioner of Canada (OIC). Moreover, the OIC rendered a decision concerning one complaint case received in a previous year. The OIC deemed this complaint to be not substantiated. No further measures were needed to be taken further to this finding by the OIC. The OPC also has one active complaint against it which was received in 2016-2017.

For additional information on the OPC’s activities, please visit www.priv.gc.ca.

Additional copies of this report may be obtained from:

Director, Access to Information and Privacy
Office of the Privacy Commissioner of Canada
30 Victoria Street, 1st Floor
Gatineau, Quebec K1A 1H3

Access to Information-Related Policy Instruments

While the OPC examined a number of internal policy instruments to confirm they remained applicable, this exercise did not identify any immediate and pressing changes.

Appendix A – Access to Information Act
Delegation Order

Pursuant to subsection 95(1) of the Access to Information Act, the Privacy Commissioner of Canada, as the head of the government institution, hereby delegates the following powers, duties, or functions to the person holding the position set out below, or to the person occupying on an acting basis that position, as specified below:

Position	Legislative Authority
Director, ATIP	Access to Information Act: Full authority Access to Information Regulations: Full authority

For greater clarity, this delegation to the position set out above, or to the person occupying on an acting basis that position, includes all powers, duties, and functions as they existed prior to June 21, 2019 under section 73 of the Access to Information Act  to be exercised with respect to any complaint, investigation, application, judicial review or appeal that was initiated before June 21, 2019.

This delegation of authority supersedes any previous delegation of the powers, duties and functions set out herein.

Dated at the City of Gatineau, this 1^st day of October, 2020

 

(Original signed by)

Access to Information Act

4(2.1)	Shall assist the person in connection with the request, respond to the request accurately and completely and provide timely access in the format requested
7	Respond to request for access within 30 days; give access or give notice
8(1)	Transfer of Request to government institution with greater interest
9	Extend time limit for responding to request for access
11(2), (3), (4), (5), (6)	Additional fees
12(2)(b)	Decide whether to translate requested record
12(3)	Decide whether to give access in an alternative format
13(1)	Shall refuse to disclose information obtained in confidence from another government
13(2)	May disclose any information referred to in 13(1) if the other government consents to the disclosure or makes the information public
14	May refuse to disclose information injurious to the conduct of federal-provincial affairs
15	May refuse to disclose information injurious to international affairs or defence
16	Series of discretionary exemptions related to law enforcement and investigations; security; and policing services for provinces or municipalities.
16.1(1)	In force April 1, 2007 - Specific to four named Officers of Parliament - Auditor General, Commissioner of Official Languages, Information Commissioner and Privacy Commissioner - shall refuse to disclose information obtained or created by them in the course of an investigation or audit
16.1(2)	In force April 1, 2007 - Specific to two named Officers of Parliament – Information and Privacy Commissioner - shall not refuse under 16.1(1) to disclose any information created by the Commissioner in the course of an investigation or audit once the investigation or audit and related proceedings are concluded
17	May refuse to disclose information which could threaten the safety of individuals
18	May refuse to disclose information related to economic interests of Canada
18.1(1)	May refuse to disclose confidential commercial information of Canada Post Corporation, Export Development Canada, Public Sector Pension Investment Board, or VIA Rail Inc.
18.1(2)	Shall not refuse under 18.1(1) to disclose information relating to general administration of the institution
19	Shall refuse to disclose personal information as defined in section 3 of the Privacy Act, but may disclose if individual consents, if information is publicly available, or disclosure is in accordance with section 8 of Privacy Act
20	Shall refuse to disclose third party information, subject to exceptions
21	May refuse to disclose records containing advice or recommendations
22	May refuse to disclose information relating to testing or auditing procedures
22.1	May refuse to disclose draft report of an internal audit
23	May refuse to disclose information subject to solicitor/client privilege
24	Shall refuse to disclose information where statutory prohibition (Schedule II)
25	Shall disclose any part of record that can reasonably be severed
26	May refuse to disclose where information to be published
27(1),(4)	Third party notification
28(1),(2),(4)	Receive representations of third party
29(1)	Disclosure on recommendation of Information Commissioner
32	Receive notice of investigation by Information Commissioner
33	Advise Information Commissioner of third party involvement
35(2)	Right to make representations to the Information Commissioner during an investigation
37(1)	Receive Information Commissioner’s report of findings of the investigation and give notice of action taken
37(4)	Give complainant access to information after 37(1)(b) notice
43(1)	Notice to third party (application to Federal court for review)
44(2)	Notice to applicant (application to federal Court by third party)
52(2)(b)	Request that section 52 hearing be held in the National Capital Region
52(3)	Request and be given right to make representations in section 51 hearings
69	Refuse to provide information that is excluded from the Act as a cabinet confidence
71	Provide facilities for public to inspect manuals; exempt information may be severed from manuals
72(1)	Prepare annual report to Parliament

Access to Information Regulations

5	Inform requester of certain procedures regarding access
6(1)	Procedures relating to transfer of access request to another government institution under 8(1) of the Act
7(2) and (3)	Require payment of additional fees for access in certain situations
8	Form of Access
8.1	Determinations with respect to the conversion of records into different formats

Appendix B – Statistical Report

Statistical Report on the Access to Information Act

Name of institution: Office of the Privacy Commissioner of Canada

Reporting period: 2021-04-01 to 2022-03-31

Section 1: Requests under the Access to Information Act

1.1 Number of Requests

		Number of Requests
Received during reporting period		115
Outstanding from previous reporting period		29
Outstanding from previous reporting period	23
Outstanding from more than one reporting period	6
Total		144
Closed during reporting period		129
Carried over to next reporting period		15
Carried over within legislated timeline	10
Carried over beyond legislated timeline	5

1.2 Sources of requests

Source	Number of requests
Media	65
Academia	3
Business (private sector)	12
Organization	0
Public	27
Decline to identify	8
Total	115

1.3 Channels of requests

Source	Number of requests
Online	115
E-mail	0
Mail	0
In person	0
Phone	0
Fax	0
Total	115

Section 2: Informal Requests

2.1 Number of informal requests

		Number of Requests
Received during reporting period		75
Outstanding from previous reporting period		0
Outstanding from previous reporting period	0
Outstanding from more than one reporting period	0
Total		75
Closed during reporting period		75
Carried over to next reporting period		0

2.2 Channels of informal requests

Source	Number of requests
Online	73
E-mail	2
Mail	0
In person	0
Phone	0
Fax	0
Total	115

2.3 Completion time of informal requests

Completion Time
1 to 15 days	16 to 30 days	31 to 60 days	61 to 120 days	121 to 180 days	181 to 365 days	More than 365 days	Total
75	0	0	0	0	0	0	75

2.4 Pages released informally

Less than 100 pages released		100-500 pages released		501-1000 pages released		1001-5000 pages released		More than 5000 pages released
Number of requests	Pages released	Number of requests	Pages released	Number of requests	Pages released	Number of requests	Pages released	Number of requests	Pages released
0	0	1	143	0	0	0	0	0	0

2.5 Pages re-released informally

Less than 100 pages re-released		100-500 pages re-released		501-1000 pages re-released		1001-5000 pages re-released		More than 5000 pages re-released
Number of requests	Pages re-released	Number of requests	Pages re-released	Number of requests	Pages re-released	Number of requests	Pages re-released	Number of requests	Pages re-released
69	1437	4	1125	1	964	0	0	0	0

Section 3: Applications to the Information Commissioner on Declining to Act on Requests

	Number of requests
Outstanding from previous reporting period	0
Sent during reporting period	0
Total	0
Approved by the Information Commissioner during reporting period	0
Declined by the Information Commissioner during reporting period	0
Withdrawn during reporting period	0
Carried over to next reporting period	0

Section 4: Requests Closed During the Reporting Period

4.1 Disposition and completion time

Disposition of Requests	Completion Time
	1 to 15 Days	16 to 30 Days	31 to 60 Days	61 to 120 Days	121 to 180 Days	181 to 365 Days	More Than 365 Days	Total
All disclosed	6	20	4	1	1	0	0	32
Disclose in part	12	24	5	9	6	3	3	62
All exempted	0	1	0	0	0	0	0	1
All excluded	1	0	0	0	0	0	0	1
No records exist	2	5	0	0	1	0	0	8
Request transferred	0	0	0	0	0	0	0	0
Request abandoned	25	0	0	0	0	0	0	25
Neither confirmed nor denied	0	0	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0	0	0
Total	46	50	9	10	8	3	3	129

4.2 Exemptions

Section	Number of requests	Section	Number of requests	Section	Number of requests	Section	Number of requests
13(1)(a)	3	16(2)	4	18(a)	0	20.1	0
13(1)(b)	0	16(2)(a)	0	18(b)	1	20.2	0
13(1)(c)	1	16(2)(b)	0	18(c)	0	20.4	0
13(1)(d)	0	16(2)(c)	4	18(d)	0	21(1)(a)	37
13(1)(e)	0	16(3)	0	18.1(1)(a)	0	21(1)(b)	27
14	5	16.1(1)(a)	0	18.1(1)(b)	0	21(1)(c)	6
14(a)	1	16.1(1)(b)	0	18.1(1)(c)	0	21(1)(d)	0
14(b)	0	16.1(1)(c)	0	18.1(1)(d)	0	22	0
15(1)	10	16.1(1)(d)	21	19(1)	27	22.1(1)	0
15(1) - I.A.Footnote *	0	16.2(1)	0	20(1)(a)	0	23	18
15(1) - Def.Footnote **	0	16.3	0	20(1)(b)	11	23.1	0
15(1) - S.A.Footnote ***	0	16.4(1)(a)	0	20(1)(b.1)	0	24(1)	3
16(1)(a)(i)	2	16.4(1)(b)	0	20(1)(c)	4	26	0
16(1)(a)(ii)	0	16.5	0	20(1)(d)	0
16(1)(a)(iii)	0	16.6	0
16(1)(b)	6	17	3
16(1)(c)	8
16(1)(d)	1

4.3 Exclusions

Section	Number of requests	Section	Number of requests	Section	Number of requests
68(a)	3	69(1)	0	69(1)(g) re (a)	0
68(b)	0	69(1)(a)	0	69(1)(g) re (b)	0
68(c)	0	69(1)(b)	0	69(1)(g) re (c)	0
68.1	0	69(1)(c)	0	69(1)(g) re (d)	0
68.2(a)	0	69(1)(d)	0	69(1)(g) re (e)	0
68.2(b)	0	69(1)(e)	0	69(1)(g) re (f)	0
		69(1)(f)	0	69.1(1)	0

4.4 Format of information released

Paper	Electronic				Other
	E-record	Data set	Video	Audio
0	94	0	0	0	0

4.5 Complexity

4.5.1 Relevant pages processed and disclosed for paper and e-record formats

Number of pages processed	Number of pages disclosed	Number of requests
16156	8880	121

4.5.2 Relevant pages processed per request disposition for paper and e-record formats by size of requests

Disposition	Less than 100 pages processed		100-500 pages processed		501-1000 pages processed		1001-5000 pages processed		More than 5000 pages processed
	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed	Number of requests	Pages processed
All disclosed	30	404	2	596	0	0	0	0	0	0
Disclosed in part	48	1030	8	1806	2	1920	3	4135	1	6245
All exempted	1	20	0	0	0	0	0	0	0	0
All excluded	1	0	0	0	0	0	0	0	0	0
Request abandoned	25	0	0	0	0	0	0	0	0	0
Neither confirmed nor denied	0	0	0	0	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0	0	0	0	0
Total	105	1454	10	2402	2	1920	3	4135	1	6245

4.5.3 Relevant minutes processed and disclosed for audio formats

Number of minutes processed	Number of minutes disclosed	Number of requests
0	0	0

4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests

Disposition	Less than 60 minutes processed		60-120 minutes processed		More than 120 minutes processed
	Number of requests	Minutes processed	Number of requests	Minutes processed	Number of requests	Minutes processed
All disclosed	0	0	0	0	0	0
Disclosed in part	0	0	0	0	0	0
All exempted	0	0	0	0	0	0
All excluded	0	0	0	0	0	0
Request abandoned	0	0	0	0	0	0
Neither confirmed nor denied	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0
Total	0	0	0	0	0	0

4.5.5 Relevant minutes processed and disclosed for video formats

Number of minutes processed	Number of minutes disclosed	Number of requests
0	0	0

4.5.6 Relevant minutes processed per request disposition for video formats by size of requests

Disposition	Less than 60 minutes processed		60-120 minutes processed		More than 120 minutes processed
	Number of requests	Minutes processed	Number of requests	Minutes processed	Number of requests	Minutes processed
All disclosed	0	0	0	0	0	0
Disclosed in part	0	0	0	0	0	0
All exempted	0	0	0	0	0	0
All excluded	0	0	0	0	0	0
Request abandoned	0	0	0	0	0	0
Neither confirmed nor denied	0	0	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0	0	0
Total	0	0	0	0	0	0

4.5.7 Other complexities

Disposition	Consultation Required	Legal Advice Sought	Other	Total
All disclosed	20	0	0	20
Disclosed in part	39	1	0	40
All exempted	0	0	0	0
All excluded	0	0	0	0
Request abandoned	0	0	0	0
Neither confirmed nor denied	0	0	0	0
Declined to act with the approval of the Information Commissioner	0	0	0	0
Total	59	1	0	60

4.6 Closed requests

4.6.1 Requests closed with legislated timelines

Number of requests closed within legislated timelines	121
Percentage of requests closed within legislated timelines (%)	93.79844961

4.7 Deemed refusals

4.7.1 Reasons for not meeting legislated timelines

Number of requests closed past the legislated timelines	Principal Reason
	Interference with operations/Workload	External Consultation	Internal Consultation	Other
8	2	6	0	0

4.7.2 Requests closed beyond legislated timelines (including any extension taken)

Number of days past legislated timelines	Number of requests past legislated timelines where no extension was taken	Number of requests past legislated timelines where an extension was taken	Total
1 to 15 days	0	0	0
16 to 30 days	0	0	0
31 to 60 days	0	4	4
61 to 120 days	0	1	1
121 to 180 days	0	0	0
181 to 365 days	0	3	3
More than 365 days	0	0	0
Total	0	8	8

4.8 Requests for translation

Translation requests	Accepted	Refused	Total
English to French	0	0	0
French to English	0	0	0
Total	0	0	0

Section 5: Extensions

5.1 Reasons for extensions and disposition of requests

Disposition of requests where an extension was taken	9(1)(a) Interference with operations/workload	9(1)(b) Consultation		9(1)(c) Third-party notice
		Section 69	Other
All disclosed	4	0	1	0
Disclosed in part	16	0	11	4
All exempted	0	0	0	0
All excluded	0	0	0	0
Request abandoned	0	0	0	0
No records exist	1	0	1	0
Declined to act with the approval of the Information Commissioner	0	0	0	0
Total	21	0	13	4

5.2 Length of extensions

Length of extensions	9(1)(a) Interference with operations/workload	9(1)(b) Consultation		9(1)(c) Third-party notice
		Section 69	Other
30 days or less	2	0	4	0
31 to 60 days	10	0	3	1
61 to 120 days	5	0	5	1
121 to 180 days	4	0	0	0
181 to 365 days	0	0	1	2
365 days or more	0	0	0	0
Total	21	0	13	4

Section 6: Fees

Fee Type	Fee Colllected		Fee Waived		Fee Refunded
	Number of requests	Amount	Number of requests	Amount	Number of requests	Amount
Application	74	$370.00	40	$200.00	1	$5.00
Other fees	0	$0.00	0	$0.00	0	$0.00
Total	74	$370.00	40	$200	1	$5.00

Section 7: Consultations Received From Other Institutions and Organizations

7.1 Consultations received from other Government of Canada institutions and other organizations

Consultations	Other Government of Canada institutions	Number of pages to review	Other organizations	Number of pages to review
Received during the reporting period	38	964	0	0
Outstanding from the previous reporting period	1	117	0	0
Total	39	1081	0	0
Closed during the reporting period	38	1078	0	0
Carried over within negotiated timelines	1	3	0	0
Carried over beyond negotiated timelines	0	0	0	0

7.2 Recommendations and completion time for consultations received from other Government of Canada institutions

Recommendation	Number of days required to complete consultation requests
	1 to 15 days	16 to 30 days	31 to 60 days	61 to 120 days	121 to 180 days	181 to 365 days	More than 365 days	Total
Disclose entirely	32	3	0	0	0	0	0	35
Disclose in part	0	1	1	1	0	0	0	3
Exempt entirely	0	0	0	0	0	0	0	0
Exclude entirely	0	0	0	0	0	0	0	0
Consult other institution	0	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0	0
Total	32	4	1	1	0	0	0	38

7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada

Recommendation	Number of days required to complete consultation requests
	1 to 15 days	16 to 30 days	31 to 60 days	61 to 120 days	121 to 180 days	181 to 365 days	More than 365 days	Total
Disclose entirely	0	0	0	0	0	0	0	0
Disclose in part	0	0	0	0	0	0	0	0
Exempt entirely	0	0	0	0	0	0	0	0
Exclude entirely	0	0	0	0	0	0	0	0
Consult other institution	0	0	0	0	0	0	0	0
Other	0	0	0	0	0	0	0	0
Total	0	0	0	0	0	0	0	0

Section 8: Completion time of consultations on Cabinet confidences

8.1 Requests with Legal Services

Number of days	Fewer than 100 pages processed		100-500 pages processed		501-1000 pages processed		1001-5000 pages processed		More than 5000 pages processed
	Number of requests	Pages disclosed	Number of requests	Pages disclosed	Number of requests	Pages disclosed	Number of requests	Pages disclosed	Number of requests	Pages disclosed
1 to 15	0	0	0	0	0	0	0	0	0	0
16 to 30	0	0	0	0	0	0	0	0	0	0
31 to 60	0	0	0	0	0	0	0	0	0	0
61 to 120	0	0	0	0	0	0	0	0	0	0
121 to 180	0	0	0	0	0	0	0	0	0	0
181 to 365	0	0	0	0	0	0	0	0	0	0
More than 365	0	0	0	0	0	0	0	0	0	0
Total	0	0	0	0	0	0	0	0	0	0

8.2 Requests with Privy Council Office

Number of days	Fewer than 100 pages processed		100-500 pages processed		501-1000 pages processed		1001-5000 pages processed		More than 5000 pages processed
	Number of requests	Pages disclosed	Number of requests	Pages disclosed	Number of requests	Pages disclosed	Number of requests	Pages disclosed	Number of requests	Pages disclosed
1 to 15	0	0	0	0	0	0	0	0	0	0
16 to 30	0	0	0	0	0	0	0	0	0	0
31 to 60	0	0	0	0	0	0	0	0	0	0
61 to 120	0	0	0	0	0	0	0	0	0	0
121 to 180	0	0	0	0	0	0	0	0	0	0
181 to 365	0	0	0	0	0	0	0	0	0	0
More than 365	0	0	0	0	0	0	0	0	0	0
Total	0	0	0	0	0	0	0	0	0	0

Section 9: Investigations and Reports of finding

9.1 Investigations

Section 32 Notice of intention to investigate	Subsection 30(5) Ceased to investigate	Section 35 Formal representations
0	0	0

9.2 Investigations and Reports of finding

Section 37(1) initial reports			Section 37(2) final reports
Received	Containing recommendations issued by the Information Commissioner	Containing orders issued by the Information Commissioner	Received	Containing recommendations issued by the Information Commissioner	Containing orders issued by the Information Commissioner
0	0	0	1	0	0

Section 10: Court Action

10.1 Court actions on complaints

Section 41
Complainant (1)	Institution (2)	Third Party (3)	Privacy Commissioner (4)	Total
0	0	0	0	0

10.2 Court actions on third party notifications under paragraph 28(1)(b)

Section 44 - under paragraph 28(1)(b)
0

Section 11: Resources Related to the Access to Information Act

11.1 Allocated Costs

Expenditures		Amount
Salaries		$154,883
Overtime		$0
Goods and services		$23,489
Professional services contracts	$23,489
Other	$0
Total		$178,372

11.2 Human Resources

Resources	Person years dedicated to Access to Information activities
Full-time employees	1.694
Part-time and casual employees	0.000
Regional staff	0.000
Consultants and agency personnel	0.610
Students	0.000
Total	2.304
Note: Enter values to three decimal places.