Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
Connected toy manufacturer improves safeguards to adequately protect children’s information
PIPEDA Report of Findings: Connected toy manufacturer improves safeguards to adequately protect children’s information
...for children); and (iii) Kid Connect (an app that allows children and parents to exchange voice... of over 316,000 Canadian children (e.g., name, gender, DOB, profile pictures, voice recordings and logs... parents associated with those children (e.g., name, email, IP and mailing address). The affected...
Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)
PIPEDA Report of Findings: Investigation into the personal information handling practices of “Compu-Finder” (3510395 Canada Inc.)
...to be an address devoted to assisting students and faculty at a university report unwanted spam e...
Property management company agrees to scrap "bad tenant list"
PIPEDA Report of Findings: Property management company agrees to scrap "bad tenant list"
...of Investigation Complainant The complainant is a single parent who has a child with disabilities. She was attempting to find a new rental accommodation that was fully accessible to her child...
Organization required to mask detailed personal-leave information available to other employees
..., a death in the family, birth of a child and parental leave. In our view, by having this information...
Report of Findings: CIPPIC v. Facebook Inc.
PIPEDA Report of Findings: Complaint Filed by the Canadian Internet Policy and Public Interest Clinic (CIPPIC) against Facebook Inc. under PIPEDA.
..., the task force identifies, evaluates, and proposes solutions for online risks for children and youth... to make SNSs safer for European youth. In conjunction with the agreement, the European Commission issued... identifiable information from children under 13 without verifiable parental consent. In requesting...
Law School Admission Council Investigation
Executive Summary - Law School Admission Council Investigation
...#2008-389 May 29, 2008 Report of Findings A complainant objected to the requirement that students... presence in LSAC’s governance structure; students in Canada may pay their registration in Canadian funds... requirement. At the time of registration, the student is given an admission ticket to bring to...
DVD-rental store revises membership application process (December 14, 2006)
...a military card; student card; gym membership card; and, if the customer volunteers it, a health card...
Loyalty program inadvertently markets to child members (July 24, 2006)
...Loyalty program inadvertently markets to child members Settled Case summary #21: Loyalty program inadvertently markets to child members (July 24, 2006) Loyalty program inadvertently markets to child... complained that a loyalty program in which his children were members had given the children’s names...
SIN not required when signing apartment lease (February 3, 2006)
..., 2006) Settled case summary #19 Settled case summary #19 Complaint A student complained... instituted as a result of his complaint, the student and the Office considered the matter to be settled....
Misdirected faxes containing health information end up in apartment managers' hands
..., and also included information about the patient's children. The evaluation was sent by a medical consultant...
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