Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
Online marketplace needs consent from members before contacting them to join advocacy network
PIPEDA findings: Online marketplace needs consent from members before contacting them to join advocacy network
Reasons for retaining customer credit card data explained
PIPEDA findings: Reasons for retaining customer credit card data explained
Insurance company required to delete individual’s personal information after individual withdraws consent
PIPEDA Case Summary: Insurance company required to delete individual’s personal information after individual withdraws consent
Web posting that was removed by individual retained by Internet search engine
PIPEDA Case Summary: Web posting that was removed by individual retained by Internet search engine
Report of Findings: CIPPIC v. Facebook Inc.
PIPEDA Report of Findings: Complaint Filed by the Canadian Internet Policy and Public Interest Clinic (CIPPIC) against Facebook Inc. under PIPEDA.
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