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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA findings #2022-005

Hotel chain discovers breach of customer database following acquisition of a competitor

Date of findings:
PIPEDA findings #2020-005

Investigation into Desjardins’ compliance with PIPEDA following a breach of personal information between 2017 and 2019

Date of findings:
PIPEDA findings #2017-012

Financial institution discloses too much information in response to production order

PIPEDA findings: Financial institution discloses too much information in response to production order

Date of findings:
PIPEDA findings #2015-021

Telecom company responsible for erroneous debt collection calls

PIPEDA findings: Telecom company responsible for erroneous debt collection calls

Date of findings:
PIPEDA Report of Findings #2018-003

Facebook agrees to stop using non-users’ personal information in users’ address books

PIPEDA Report of Findings: Facebook agrees to stop using non-users’ personal information in users’ address books

Date of findings:
PIPEDA Report of Findings #2017-007

Operator of website that shamed debtors for profit takes down website after OPC takes the matter to Federal Court

PIPEDA Report of Findings: Operator of website that shamed debtors for profit takes down website after OPC takes the matter to Federal Court

Date of findings:
PIPEDA Case Summary #2017-005

Insurance company required to delete individual’s personal information after individual withdraws consent

PIPEDA Case Summary: Insurance company required to delete individual’s personal information after individual withdraws consent

Date of findings:
Early resolved case summary #2015-06

Manager snoops on employee’s personal bank account after employee calls in sick

Early resolved case summary #2015-06: Manager snoops on employee’s personal bank account after employee calls in sick

Date of findings:
Early resolved case summary #2015-05

Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as an employee

Early resolved case summary #2015-05: Anti-virus service provider steps up safeguards after customer personal information fraudulently used by someone posing as employee

Date of findings:
PIPEDA Case Summary #2016-009

Trucking company inappropriately disclosed employee’s drug test results to workers’ compensation board

PIPEDA Case Summary: Trucking company inappropriately disclosed employee’s drug test results to workers’ compensation board

Date of findings:

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